Privacy Policy

Introduction and Scope

bd bazi is an online gaming and betting platform operated for Bangladeshi users. When you use our website, open an account, make a deposit, or use any of our services, you voluntarily share certain information with us.

This privacy policy tells you what that information is used for, who it may be shared with, and what your rights are. It is a companion document to our Terms and Conditions — reading both together will give you a complete understanding of bd bazi's usage policies.

This policy applies only to users aged 21 or above, as all services on our platform are intended for users aged 21+.

What Information We Collect

We collect information in two ways — directly from you and automatically while you use the site.

Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• bKash, Nagad, or Rocket account details (for transaction processing only)
• OTP verification and password
• Any information you provide via support chat or email

Information Collected Automatically

• IP address and device type
• Browser and operating system information
• Which pages were visited on the site and how long was spent on them
• Cookies and session data (discussed in detail below)
• Referral source — meaning how you arrived at our site

We never collect information beyond what is necessary. For financial information, we retain only what is needed to confirm a transaction.

Purpose of Using Your Information

bd bazi uses your information only for the following purposes:

• Creating and managing accounts and verifying logins
• Processing deposits and withdrawals via bKash, Nagad, or Rocket
• Preventing fraud, multiple accounts, and unauthorised access
• Providing support through 24/7 live chat and email
• Managing bonuses and the VIP programme
• Technical improvement of the platform and bug fixes
• Sending relevant offers and updates with your consent

Your information is never sold or transferred to third-party advertisers.

Sharing Information with Third Parties

bd bazi may share limited information with third parties in specific circumstances. This is always for a defined purpose and under strict confidentiality agreements.

Payment Processors

Mobile financial service providers such as bKash, Nagad, and Rocket receive the information necessary to complete transactions. They do not hold any of your information beyond that.

Game Providers

Our game partners — including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe — process session data during gameplay. They receive only the minimum information needed to operate their services.

Technology and Security Services

Trusted technology partners may be given limited access for cybersecurity, fraud detection, and server management. These providers are bound by formal confidentiality agreements with bd bazi.

We never provide your information to any third party for marketing or commercial gain.

Our Measures for Data Security

bd bazi has taken both technical and organisational measures to keep your information secure.

Technical Security

• SSL (TLS) encryption — data transfer is encrypted across all pages of the site
• Password hashing — your password is never stored in plain text
• OTP verification — two-step verification for logins and important transactions
• Firewall and intrusion detection systems are active at all times
• Stored data is kept in an encrypted database

Organisational Measures

• Only staff who require access can view user information
• All relevant staff have signed confidentiality agreements
• Regular security audits and vulnerability assessments are conducted

However, no data transfer over the internet is entirely risk-free — we acknowledge this reality and work with the highest level of caution.

Cookies and Tracking Technology

bd bazi uses cookies on its website — small files stored in your browser that help improve the site's performance.

Types of Cookies

• Essential cookies: Used to keep login sessions active and ensure security — the site cannot function without these.
• Performance cookies: Analyse which parts of the site are used most to support technical improvements.
• Preference cookies: Remember your language, display settings, and other personal preferences.

You can delete or block cookies at any time from your browser settings. Keep in mind that blocking essential cookies may prevent some features of the site from working.

Data Retention Period

bd bazi retains your information only for as long as necessary.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: kept for as long as required for security and audit purposes.
• After account closure: your personally identifiable information is deleted, though a summary of transactions may be kept for internal records.
• Support records: deleted within a reasonable time after the issue has been resolved.

To request deletion of your information, contact us. The support team is available 24/7.

Your Rights and Choices

You have certain specific rights over your own information. bd bazi respects these rights and helps you exercise them.

Access and Correction

You can contact us at any time to find out what information we hold about you. If any information is incorrect, you can request a correction.

Deletion Request

You can request deletion of your personal information in addition to closing your account. Some limitations may apply in the case of financial records.

Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can use the unsubscribe link at the bottom of any email or let our support team know.

To learn more about your rights and options regarding responsible play, read our Responsible Gaming page.

Protection of Minors' Information

All services on bd bazi are strictly for users aged 21 or above. We do not knowingly collect or process any information from minors.

Age is verified at the time of account creation. If an account is found to belong to a minor, that account and all associated information will be immediately cancelled and deleted.

If a parent or guardian believes their child has registered on our platform, please notify the support team immediately.

Policy Updates and Contact

bd bazi reserves the right to update this privacy policy when necessary. If significant changes are made, a notice will be posted on the site and the date of the change will be noted at the top of the policy.

Continued use of the site after an update will be taken to mean that you have accepted the revised policy. We therefore recommend checking this page regularly.

Contact Details

For any questions, concerns, or requests regarding this privacy policy, please get in touch using the details on our About Us page. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

Email: [email protected]